Matrix Quarry Building Materials Return & Exchange Policy
Welcome to Matrix Quarry Building Materials, where we are committed to providing quality construction and decorative materials, along with exceptional customer service. In order to ensure your complete satisfaction with your purchase, we have outlined our return and exchange policy below.
Return Policy:
– **Time Frame:** You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original condition and packaging.
– **Defective or Damaged Items:** If you receive a defective or damaged item, please contact us immediately at matrixbusiness0426@outlook.com. We will provide instructions on how to return the item and arrange for a replacement or refund.
– **Restocking Fee:** A restocking fee of 15% may apply to certain items returned after 30 days, or if the item is not in its original condition or packaging.
– **Refund Process:** Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Exchange Policy:
– **Damaged or Incorrect Items:** If you need to exchange an item due to damage or receiving the incorrect item, send us an email at matrixbusiness0426@outlook.com. We will provide instructions on how to return the item and ensure you receive the correct replacement.
– **Availability of Replacement Items:** Replacement items are subject to availability. If the item you need is not available, we will refund your purchase.
– **Time Frame for Exchanges:** Exchanges must be initiated within 30 days of delivery.
Shipping:
– **Return Shipping Costs:** You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
– **Shipping Time:** Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Us:
If you have any questions about our return and exchange policy, please do not hesitate to contact our customer service team at matrixbusiness0426@outlook.com. We are here to help and ensure your shopping experience is seamless and satisfactory.
Thank you for choosing Matrix Quarry Building Materials!
